Return Policy

Consumer Cancellation Rights

Dear Collector,

Thank you for selecting my original art and trusting in my work. I truly appreciate your decision to purchase from me.

I want to remind you that as a consumer, you have the right to change your mind. According to the law, you are entitled to cancel your order within 14 days from the date you receive it, and return the items to me for a refund.

If you wish to return your order, please notify me in writing within 14 days of receiving it by following this link [insert link to cancellation form]. Once I receive your request, I will provide you with the necessary information regarding the returns process and refund procedures.

Conditions and Terms:

Please note that the product must be returned unused and in perfect condition, including its original packaging, within 14 days of notifying me about your cancellation.

When returning the product, please use the designated postal address in Armenia. For the delivery service, I kindly request that you choose one selected by me, as this will ensure proof of sending through a tracking number. Prior to shipment, securely repackage the product using its original packaging, remove any shipping labels, and attach the address sent to you via email.

Refunds:

Refunds for the product cost, excluding any incoming delivery costs, will be made using the same payment method you used when making your payment. The refund process will commence upon the confirmation of your order cancellation and the provision of a tracking number for the return shipment. Please note that in some cases, it may take up to 7 days for the refund to reflect in your account.

I regret to inform you that I am currently unable to reimburse you for any locally paid import taxes or duties, as these are the responsibility of the importer (i.e., the customer or collector), and vary based on each country’s regulations.

Issues with Your Order and Returns:

If there are any problems with your order, such as receiving the wrong product or damage, please contact me within 14 days of receiving the item at volnaolya@gmail.com or using the form here. Once you reach out to me, I will promptly address and resolve any issues.

Please know that I am here to assist you throughout the process.

If necessary, I recommend familiarizing yourself with my Delivery Process for further information.

Thank you once again for choosing my art.

Best regards,
Olga Volna